Report a Problem in Thurrock: Potholes, Fly-Tipping, Street Lights and More
Where to report potholes, fly-tipping, graffiti, abandoned vehicles, noise and dog fouling to Thurrock Council.
Thurrock Council is responsible for most everyday street problems across the borough, from potholes and street lights to fly-tipping and graffiti. Start at the council's Report it page, which lists each service. Use 999 for emergencies, as council reports are for non-emergency problems.
Thurrock Council is responsible for most of the everyday problems you will see on the borough's streets, whichever town you live in. Its Report it page is the starting point and lists the services below.
What can I report?
The council's Report it page groups problems like this:
Street maintenance and infrastructure: potholes, damaged or faulty street lights, bridge, drain and footpath or bridleway maintenance, gritting needed, street sign, bollard and marking maintenance, and trees or vegetation overhanging streets. Most of these go through the council's highway reporting service. Potholes are reported on the council's highway report site at highwayreport.thurrock.gov.uk.
Environment and street care: graffiti, fly-tipping, abandoned vehicles, abandoned shopping trolleys, dead animal removal, dog fouling and overgrown grass or plants.
Pollution and nuisance: noise complaints, smells and odours, light nuisance and asbestos.
Housing and safety: housing repairs and anti-social behaviour.
Parking: parking enforcement and car park problems.
How do I report fly-tipping?
Use the council's fly-tipping reporting page. The council asks for the time and location, the vehicle registration number (or make and model if you do not have it), any identifying marks or writing on the vehicle, a description of the people involved and the type of waste. It warns that even small-scale fly-tipping could cost you a £1,000 fine, which is worth knowing before anyone hands waste to an unlicensed collector.
The council says it does not clear fly-tipping from private land, private alleyways or private access roads. The private owner is responsible there. If you have your own rubbish to dispose of, see our Thurrock tip guide.
What about missed bins?
A missed bin has its own form and a strict deadline: you must report before midnight on the second working day after the collection was due. See our bin collection guide for the details.
What about broken playground equipment?
The council's playgrounds page says play sites are checked weekly and that you can report broken or damaged equipment through an online form.
Tips for a useful report
- Give the street name and nearest house number or landmark, and the town (Grays, Tilbury, South Ockendon and so on) if the road name is common.
- Say what the fault is and whether it is a danger to people.
- Add photos if the form allows them.
- Keep any reference number the council gives you.
What if it is an emergency?
Use 999 for emergencies. Reports to the council are for non-emergency problems, and the Report it page does not promise a repair time.
Frequently asked questions
- How do I report a pothole in Thurrock?
- Potholes are reported through the council's highway report site at highwayreport.thurrock.gov.uk. Give the street name, nearest house number or landmark, and say whether it is a danger to people.
- How do I report fly-tipping in Grays or Tilbury?
- Use the fly-tipping reporting page on the Thurrock Council website. The council asks for the time and location, the vehicle registration, any marks on the vehicle, a description of the people involved and the type of waste.
- Will Thurrock Council clear fly-tipping on private land?
- No, the council says it does not clear fly-tipping from private land, private alleyways or private access roads. The private owner is responsible there.
- What can I report to Thurrock Council?
- The Report it page covers potholes, faulty street lights, graffiti, fly-tipping, abandoned vehicles, dog fouling, noise, housing repairs, anti-social behaviour and parking problems, among others.
- How do I report broken playground equipment in Thurrock?
- The council says play sites are checked weekly and you can report broken or damaged equipment through an online form on its playgrounds page.
- What should I include when I report a problem in Thurrock?
- Give the street name and nearest house number or landmark, and the town if the road name is common. Say what the fault is, add photos if the form allows, and keep any reference number the council gives you.
Share this article